How to Handle an Overload of Clients
Once you have established your company as the expert in your field, an overload of clients could surface. Each client needs to be tended to and taken into consideration in order for a successful business relationship to be formed. The focus cannot solely be on one client. They all came to your company for a reason. Think about how to handle each client carefully and with the most input. Follow these simple, yet necessary tactics to ensure that your clients will be happy with your services and with your brand. Keep the clients engaged and have them refer to you in regards to your field.
Always listen to your client fully and often. This may be the most obvious task, but it is often looked over and not implemented. Your company needs to hear what the client wants to achieve and what they want to get out of it. Ask questions and listen to them early to avoid any problems or confusion later on in the process. Before your company starts conjuring up a plan, it is crucial to have an understanding of all social marketing tools and which ones you work best with. Know all of the client’s objectives and combine those with your skill to figure out a game plan that best suits the client. Get an idea of what kind of audience and voice your client is aiming for. In the initial meeting between your company and your new client, ask a series of questions in order to learn about their company and the message they want to convey. Performing all of these tasks beforehand will save an immeasurable amount of time in the process.
After all of the preliminary details are set, focus on the task at hand. Realize what needs to be done and how it needs to be completed. Avoid putting too many additions into the product or campaign because it will lead to a failed final piece or strategy. Simplicity is best in this realm of the process. Keep your focus on the value and functionality of the product. The basics need to be met before the creative additions need to be made. In order for the client to understand the process, the product needs to be simple and concise. The client needs to understand and approve the product so that the customers will comprehend it. Essentially, draw back on all unnecessary requests and items that are deemed obligatory.
The flow of the process needs to be set and not interrupted by excess meetings and gatherings. Try and keep the meetings to a minimum – as few as one per week. More than one meeting per week typically does not add much value to the process and disrupts the flow. It is recommended to meet once per week to discuss and collaborate thoughts and additional ideas to the process. Also, reestablish the initial goal and action to keep the focus going. Each client needs careful consideration. Utilize these tools before taking another route.
Written by: Olivia Oslin